Processing & Shipping Policy

Processing Time

All products are handmade and processed within 5–10 business days (Mon–Fri). Processing does not include weekends or holidays.

Shipping

Orders are shipped via USPS and occasionally UPS. Shipping rates are calculated at checkout and vary by location.

Once your order ships, you will receive a confirmation email with tracking information. Please check your spam or promotions folder if you don’t see it.

International Orders

International delivery times may vary due to customs processing.

Customers are responsible for any customs fees, import duties, or taxes. If a package is returned due to unpaid fees or failed delivery, shipping costs will be deducted from any refund issued.

Returns & Exchanges

Due to the handmade and made-to-order nature of our products, all sales are final. We do not accept returns or exchanges once an order has been placed.

Lost, Stolen, or Damaged Packages

Layna’s Botanicals is not responsible for packages lost, stolen, or damaged in transit.

If your package is lost or damaged, please file a claim directly with USPS or the carrier used.

If you receive the wrong item or are missing part of your order, email laynasbotanicals@gmail.com within 24 hours of delivery with clear photos. A replacement will be sent within 1–3 business days if approved.

Incorrect Address Policy

Orders are shipped to the address entered at checkout. We are not responsible for incorrect or incomplete addresses.

If a package is returned due to an incorrect address, missing apartment/unit number, or delivery failure, a refund will be issued minus shipping costs.

Right to Refuse Service

Layna’s Botanicals reserves the right to refuse, limit, or cancel any order at our discretion.